1. Introduction
Matrix Destiny (“we,” “us,” or “our”) operates the website located at https://getmatrixdestiny.com (the “Website”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have regarding your information. By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us and information that is automatically gathered when you use our Website.
Information You Provide:
- Personal identification details such as your name, email address, and date of birth when you create an account, make a purchase, or contact us.
- Payment information processed securely through third-party payment providers (we do not store complete payment card details on our servers).
- Any other information you choose to provide through contact forms, customer support inquiries, or interactive features.
Information Collected Automatically:
- Technical data including your IP address, browser type and version, operating system, device information, and referring URLs.
- Usage data such as pages visited, time spent on pages, links clicked, and other actions taken on our Website.
- Cookie data and similar tracking technologies as described in Section 4 below.
3. How We Use Your Data
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services, including generating personalized numerological charts based on the information you provide.
- To process transactions and send you confirmations, receipts, and customer support communications.
- To respond to your inquiries, requests, and feedback.
- To send administrative information such as updates to our terms, policies, or service changes.
- To detect, prevent, and address technical issues, fraud, and security concerns.
- To analyze usage patterns and trends to enhance user experience and develop new features.
- To comply with legal obligations and enforce our terms and policies.
With your consent where required by law, we may also use your information to send marketing communications about our services. You can opt out of these communications at any time.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and understand how you interact with our services.
Information You Provide:
- Essential Cookies: Necessary for the Website to function properly and cannot be disabled.
- Performance Cookies: Help us analyze how visitors use our Website to improve functionality and user experience.
- Functional Cookies: Enable enhanced features and personalization based on your preferences.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with your consent).
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our Website.
5. Third-Party Services
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and understand how you interact with our services.
Third parties we work with may include:
- Payment processors for secure transaction handling.
- Hosting providers for website infrastructure and data storage.
- Analytics services to understand user behavior and improve our services.
- Email service providers for communication delivery.
- Customer support platforms to assist with inquiries.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing with third parties is done in compliance with applicable privacy laws.
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.
While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining industry-standard protections.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete information.
Right to Erasure: You can request deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You can request that we limit how we use your data in specific situations.
Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to certain types of processing, including processing for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to file a complaint with your local data protection authority if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us at contact@getmatrixdestiny.com. We will respond to your request within the timeframe required by applicable law, typically within 30 days.
8. International Data Transfers
Matrix Destiny operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
When we transfer personal data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including standard contractual clauses approved by relevant authorities.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
General retention periods include:
- Account information: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations.
- Transaction records: Retained as required for accounting, tax, and legal purposes.
- Marketing communications data: Retained until you unsubscribe or request deletion.
- Technical and usage data: Typically retained for a limited period for analytics and security purposes.
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
10. Children's Privacy
Our services are not intended for individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected personal data from a child without proper parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at contact@getmatrixdestiny.com.
11. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect, use, disclose, and sell.
- The right to request deletion of your personal information.
- The right to opt out of the sale of your personal information (we do not sell personal information).
- The right to non-discrimination for exercising your CCPA rights.
To submit a request under the CCPA, please contact us at contact@getmatrixdestiny.com. We may need to verify your identity before processing your request.
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data in accordance with the General Data Protection Regulation (GDPR).
Legal Basis for Processing:
We process your personal data based on one or more of the following legal grounds:
- Your consent for specific processing activities.
- Performance of a contract with you.
- Compliance with legal obligations.
- Our legitimate interests, provided these do not override your rights and freedoms.
You have the rights outlined in Section 7 above. To exercise these rights or for questions about our GDPR compliance, contact us at contact@getmatrixdestiny.com.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this policy.
We encourage you to review this Privacy Policy periodically. Your continued use of our Website after changes have been posted constitutes your acceptance of the updated policy.
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Matrix Destiny
Email: contact@getmatrixdestiny.com
Website: getmatrixdestiny.com
We are committed to addressing your inquiries promptly and working with you to resolve any privacy concerns.
